Configuring Automox
Get up and running
Support
Agent Installation & Setup
- Prevent Microsoft Defender from Blocking Automox on Windows
- How to Create a Gold Image VM
- Automox UUID Generation Guide
- Cannot Uninstall Automox Agent
- What Is the Minimum Supported Automox Agent Version?
- Agent Install Completes but the amagent Service Is Missing or Will Not Start (Windows)
- See all 25 articles
Account & Permissions
- Receiving Two Authentication Codes by Email When Logging In: Causes and What to Do
- "Failed to Load Devices" Error in the Console: Common Causes and How to Capture Browser Diagnostics
- Why Can’t I Log In After My Trial Expired?
- How to Configure Entra ID SAML to Use UPN as the Email Address
- Resolve Login Problems to the Automox Console - 2024
- How Do I Sign Up For a Trial With Automox?
- See all 18 articles
API & Integrations
- Remote Control with Splashtop – Usage and Behavior FAQ
- Azure SAML SSO Setup fails and loops back to Login Screen
- Retrieving and Installing Updates Using the API
- Error: "The term 'reg' is not recognized as the name of a cmdlet"
- What is the Sync Interval for AVR?
- How Does Vulnerability Sync Import Match Devices?
- See all 12 articles
Using Automox
Explore workflows and key features
Reporting
- Receiving Duplicate Weekly Digest (Summary) Emails: Causes and How to Fix
- Insights → Analytics Is Not Visible in the Console: Required Permissions and Plan
- Auditing Console and API Activity
- How to Retrieve Windows Update Log Files
- Policy Results Report When Missed Patch Window is Enabled
- How to View the System Log on Mac
- See all 16 articles
Worklets & Scripting
- Manage Third-Party Override Options Worklet — "No Overrides File Found" and Apps That Still Skip Patching
- API - 3rd Party Report - Updates Available or Applications Installed
- Troubleshooting Quotation Marks in Scripts
- Cached Logon Script
- Can a Worklet's Evaluation Code make changes to a Device?
- Zero-Day "Follina" Vulnerability in MS Office Products
- See all 41 articles
Device Connection & Management
- Device Not Compatible - Cannot Connect to Windows Update Server
- How to Find the Full OS Build Number for a Windows Device
- How to Apply a Remote Control Consent Setting to Multiple Devices in a Group
- How to Stop or Cancel a Splashtop Streamer Deployment
- New Device Statuses and Pending-User Columns in the Console
- Splashtop Remote Control Fails to Launch from the Automox Console (Black Screen, Blank Tab, or st-rmm:// Link)
- See all 42 articles
Agent Management
- Manually Upgrading Your Automox Agent
- Automox Agent Code-Signing Certificate: Verifying the Thumbprint and Renewal Cadence (Windows)
- The Software Page Does Not Match a Device's Details
- How to Apply a Remote Control Consent Setting to Multiple Devices in a Group
- Understanding the Automox Watchdog Service
- Deploying the Automox Agent to Intune-enrolled macOS Devices
- See all 20 articles
Patch Policies & Updates
- Policy Catalog Overview and Usage
- Why Windows Update Titles Look Different in Automox (Microsoft Naming Change)
- Windows Update Services Reset
- macOS Devices Not Receiving Expected Patches: Troubleshooting
- Patching Amazon Linux 2023 (AL2023) EC2 Instances with Automox
- Microsoft 365 Apps for Business: Choosing the Right Automox Policy
- See all 80 articles
All Articles
FAQ and troubleshooting articles
FAQ
- Maintenance Policy
- Patching
- How Long Does it Take for a Device to Consume a License?
- I receive an “invalid action, connection unauthorized” error when setting up AVR
- Is a Service Start Status of "Automatic (Delayed)" Recommended?
- Is the Automox Console Down?
- When an agent is deregistered, will the device be removed from the console immediately?
Troubleshooting
- Agents
- Worklet/Policy Fails as Not Digitally Signed With Script Signing Enabled
- Resolving lsb_release installation failed on Linux
- Agent Is Installed and Running but the Device Never Appears in the Automox Console (Intune and Silent Deployments)
- Monthly Patch Policy Skipped the Current Month's Cumulative Update (Patch Age Filter Timing)
- Why the Kernel Version Is Lower Than the OS Version After a Windows 11 Feature Update
- My Device Is Missing from the Automox Console
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