Manually Upgrading Your Automox Agent

How to manually upgrade your Automox Agent if the Auto-Upgrade fails

This document provides a step-by-step guide for how to create the worklet that will allow you to upgrade the agents on your Windows devices.

Steps to resolution

  1. See this link for reference: https://community.automox.com/api-integrations-130/agent-communication-and-health-check-report-1346
  2. Go to console.automox.com and sign in. 
  3. Click the Manage tab at the top.
  4. Go to the Worklet Catalog.
  5. Search for Install Latest Agent on Systems with Old Agents.
  6. Click Create Policy.
  7. Name the policy and associate any groups that need this update.
  8. You will need to set the $agentver to the latest version in the evaluation code.
    • As of October 14, 2022, the latest agent version is 1.41.125.
  9. In the Remediation Code, set the following:
  10. If you want to set it up on a schedule, that is completely up to you. 
  11. Click Create Policy and let the policy run.

There is a second option to install the latest version. We recommend this if a single device needs to be upgraded:

  1. Log in to console.automox.com
  2. Select the device that is getting stuck and will not upgrade.
  3. Click Action.
  4. Click Remove.
    • After you remove the device there are multiple ways to install the agent, including GPOs. However, for a single device, we suggest installing it with the download/commands through the console. 
  5. To install through the console, follow the installation instructions: Automox Agent Installation Overview
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