How to manually upgrade your Automox Agent if the Auto-Upgrade fails
This document provides a step-by-step guide for how to create the worklet that will allow you to upgrade the agents on your Windows devices.
Steps to resolution
- See this link for reference: https://community.automox.com/api-integrations-130/agent-communication-and-health-check-report-1346
- Go to console.automox.com and sign in.
- Click the Manage tab at the top.
- Go to the Worklet Catalog.
- Search for Install Latest Agent on Systems with Old Agents.
- Click Create Policy.
- Name the policy and associate any groups that need this update.
- You will need to set the $agentver to the latest version in the evaluation code.
- As of October 14, 2022, the latest agent version is 1.41.125.
- In the Remediation Code, set the following:
- $installMSI - Download the latest MSI. See the Automox Agent Installation Overview for this information.
- $agentver - As of October 14, 2022, this version is 1.41.125
- $accessKey - You can find this in the add devices dialog window. See the Automox Agent Installation Overview for this information.
- If you want to set it up on a schedule, that is completely up to you.
- Click Create Policy and let the policy run.
There is a second option to install the latest version. We recommend this if a single device needs to be upgraded:
- Log in to console.automox.com
- Select the device that is getting stuck and will not upgrade.
- Click Action.
- Click Remove.
- After you remove the device there are multiple ways to install the agent, including GPOs. However, for a single device, we suggest installing it with the download/commands through the console.
- To install through the console, follow the installation instructions: Automox Agent Installation Overview