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  3. Troubleshooting

Troubleshooting

When things are not working as expected

Agents

  • Why a macOS Device's Hostname Looks Different in the Automox Console
  • Why Am I Being Asked for _automoxserviceaccount’s Password?
  • Why a Device Shows Health Warning After Successful Scans
  • How the agent checks for third-party software on Windows
  • Third-Party Patch Fails with "lookup cdn.automox.com: no such host"
  • Worklet/Policy Fails as Not Digitally Signed With Script Signing Enabled
  • Resolving lsb_release installation failed on Linux
  • Agent Is Installed and Running but the Device Never Appears in the Automox Console (Intune and Silent Deployments)
  • Monthly Patch Policy Skipped the Current Month's Cumulative Update (Patch Age Filter Timing)
  • Why the Kernel Version Is Lower Than the OS Version After a Windows 11 Feature Update
  • My Device Is Missing from the Automox Console
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patching, worklets, How do I retrieve the agent log?, How do I generate a UUID?