Device Not Compatible - Cannot Connect to Windows Update Server
When unable to connect to the Windows Update Server, follow these troubleshooting steps:
Step 1: Check Logs for Error Codes
- Open the Windows Event Viewer:
- Press Windows + R, type eventvwr, and press Enter.
- Navigate to Windows Logs > Application and Windows Logs > System.
- Locate error messages related to Windows Update and note the error codes.
For instance, error code 0x80070422 indicates that Windows Update services are disabled or misconfigured.
(0x80070422): The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Step 2a: Windows Update Services Reset Worklet
For the most efficient method, use the Windows Update Services Reset Worklet available in the Automox Worklet Catalog.
This Worklet stops, starts, and verifies the necessary services and ensures the device is rebooted to finalize the changes. It minimizes manual intervention while achieving the same result as the manual steps outlined below.
Step 2b: Reset Windows Update Services
To resolve the issue, reset the Windows Update services on the device:
- Open an elevated Command Prompt:
- Press Windows + S, type cmd, right-click on Command Prompt, and select Run as administrator.
- Execute the following commands one at a time:
net stop wuauserv
net stop bits
net start wuauserv
net start bits
- Restart your PC to apply the changes.
Step 3: Verify Services Status
- Open the Services app:
- Press Windows + R, type services.msc, and press Enter.
- Locate and ensure the following services are set to Automatic and are running:
- Windows Update (wuauserv)
- Background Intelligent Transfer Service (BITS)
- Restart each service by right-clicking and selecting Restart.
Step 4: Test the Connection
- Scan the device from the Automox Console.
- Complete the scan.
- Check Windows Update Logs for additional errors.