Needs Attention/Needs Reboot - FAQ

Needs Attention/Needs Reboot - FAQ

These are the most commonly asked questions about the needs attention status in the Automox console. This also covers some potential fixes.

 

Needs Attention/Needs Reboot - Solutions

  • Needs Reboot - There is something that is triggering this device to say that it still needs a reboot
  • Not Compatible - This could be several things:
    • Missing Secure Token on macOS M1/M2 devices
    • Unable to connect to the Update Source (Disconnected from App Store), Windows or Apple
    • Low Disk space
  • Needs Attention
    • Failed a patching policy

These are the most common things we have seen be the cause for a device showing needs attention or needs reboot.

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