Proxy blocks downloads from Automox due to TLS set prior to 1.2
We have seen issues downloading files from Automox–both third-party upgrade files and files uploaded by policies–when a device is using a proxy that denies connections for devices using TLS prior to 1.2.
This can happen on Windows devices that are running PowerShell versions prior to 4.0 because TLS 1.0 is the default cryptographic protocol. If the proxy is configured to only accept traffic using TLS 1.2 or later, then it will block the file downloads coming from Automox. Here is an example of what you might see if the Automox agent logs when attempting to download a file from either an Automox policy, or during third-party app patching:
Download of C:\Windows\TEMP\c30a7226-92bf-48f2-8ee5-aa8d7dbb1ffc\Firefox.exe failed
Error: Exception calling "DownloadFile" with "2" argument(s): "The operation has timed out"
Get-Item : Cannot find path
'C:\Windows\TEMP\c30a7226-92bf-48f2-8ee5-aa8d7dbb1ffc\Firefox.exe' because it
does not exist.
At C:\ProgramData\amagent\execDir345763711\execcmd442325202.ps1:758 char:18
+ $filesize = (Get-Item $updater).length/1KB
+ ~~~~~~~~~~~~~~~~~
+ CategoryInfo : ObjectNotFound: (C:\Windows\TEMP...ffc\Firefox.e
xe:String) [Get-Item], ItemNotFoundException
+ FullyQualifiedErrorId : PathNotFound,Microsoft.PowerShell.Commands.GetIt
emCommand
Steps to resolution
Enable TLS 1.2 or later on the device. To do this, follow these steps:
Configure for strong cryptography
Configure .NET Framework to support strong cryptography. Set the SchUseStrongCrypto registry setting to DWORD:00000001. This value disables the RC4 stream cipher and requires a restart. For more information about this setting, see Microsoft Security Advisory 296038.
Make sure to set the following registry keys on any computer that communicates across the network with a TLS 1.2-enabled system. For example, Configuration Manager clients, remote site system roles not installed on the site server, and the site server itself.
For 32-bit applications that are running on 32-bit operating systems (OSes) and for 64-bit applications that are running on 64-bit OSes, update the following subkey values:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v2.0.50727]
"SystemDefaultTlsVersions" = dword:00000001
"SchUseStrongCrypto" = dword:00000001
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v4.0.30319]
"SystemDefaultTlsVersions" = dword:00000001
"SchUseStrongCrypto" = dword:00000001
For 32-bit applications that are running on 64-bit OSes, update the following subkey values:
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\.NETFramework\v2.0.50727]
"SystemDefaultTlsVersions" = dword:00000001
"SchUseStrongCrypto" = dword:00000001
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\.NETFramework\v4.0.30319]
"SystemDefaultTlsVersions" = dword:00000001
"SchUseStrongCrypto" = dword:00000001
You will also need to disable the weak ciphers
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\.NETFramework\v2.0.50727]
"SystemDefaultTlsVersions"=dword:00000001
"SchUseStrongCrypto"=dword:00000001
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\.NETFramework\v4.0.30319]
"SystemDefaultTlsVersions"=dword:00000001
"SchUseStrongCrypto"=dword:00000001
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v2.0.50727]
"SystemDefaultTlsVersions"=dword:00000001
"SchUseStrongCrypto"=dword:00000001
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v4.0.30319]
"SystemDefaultTlsVersions"=dword:00000001
"SchUseStrongCrypto"=dword:00000001
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\NULL]
"Enabled"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\DES 56/56]
"Enabled"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\RC2 40/128]
"Enabled"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\RC2 56/128]
"Enabled"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\RC2 128/128]
"Enabled"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\RC4 40/128]
"Enabled"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\RC4 56/128]
"Enabled"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\RC4 64/128]
"Enabled"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\RC4 128/128]
"Enabled"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\Triple DES 168]
"Enabled"=dword:ffffffff
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\AES 128/128]
"Enabled"=dword:ffffffff
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Ciphers\AES 256/256]
"Enabled"=dword:ffffffff
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Hashes\MD5]
"Enabled"=dword:ffffffff
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Hashes\SHA]
"Enabled"=dword:ffffffff
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Hashes\SHA256]
"Enabled"=dword:ffffffff
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Hashes\SHA384]
"Enabled"=dword:ffffffff
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Hashes\SHA512]
"Enabled"=dword:ffffffff
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\KeyExchangeAlgorithms\Diffie-Hellman]
"Enabled"=dword:ffffffff
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\KeyExchangeAlgorithms\PKCS]
"Enabled"=dword:ffffffff
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\KeyExchangeAlgorithms\ECDH]
"Enabled"=dword:ffffffff
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\Multi-Protocol Unified Hello\Client]
"Enabled"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\PCT 1.0\Client]
"Enabled"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 2.0\Client]
"Enabled"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 3.0\Client]
"Enabled"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client]
"Enabled"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client]
"Enabled"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client]
"Enabled"=dword:ffffffff
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\Multi-Protocol Unified Hello\Client]
"DisabledByDefault"=dword:00000001
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\PCT 1.0\Client]
"DisabledByDefault"=dword:00000001
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 2.0\Client]
"DisabledByDefault"=dword:00000001
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 3.0\Client]
"DisabledByDefault"=dword:00000001
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client]
"DisabledByDefault"=dword:00000001
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client]
"DisabledByDefault"=dword:00000001
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client]
"DisabledByDefault"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\Multi-Protocol Unified Hello\Server]
"Enabled"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\PCT 1.0\Server]
"Enabled"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 2.0\Server]
"Enabled"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 3.0\Server]
"Enabled"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Server]
"Enabled"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Server]
"Enabled"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Server]
"Enabled"=dword:ffffffff
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\Multi-Protocol Unified Hello\Server]
"DisabledByDefault"=dword:00000001
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\PCT 1.0\Server]
"DisabledByDefault"=dword:00000001
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 2.0\Server]
"DisabledByDefault"=dword:00000001
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 3.0\Server]
"DisabledByDefault"=dword:00000001
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Server]
"DisabledByDefault"=dword:00000001
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Server]
"DisabledByDefault"=dword:00000001
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Server]
"DisabledByDefault"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\KeyExchangeAlgorithms\Diffie-Hellman]
"ServerMinKeyBitLength"=dword:00000800
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\FipsAlgorithmPolicy]
"Enabled"=dword:00000000
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Cryptography\Configuration\SSL\00010002]
"Functions"="TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P521,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256_P521,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256_P384,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256_P256,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA_P521,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA_P384,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA_P256,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA_P521,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA_P384,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA_P256,TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384_P521,TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384_P384,TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256_P521,TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256_P384,TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256_P256,TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384_P521,TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384_P384,TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256_P521,TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256_P384,TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256_P256,TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA_P521,TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA_P384,TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA_P256,TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA_P521,TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA_P384,TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA_P256,TLS_RSA_WITH_AES_256_GCM_SHA384,TLS_RSA_WITH_AES_128_GCM_SHA256,TLS_RSA_WITH_AES_256_CBC_SHA256,TLS_RSA_WITH_AES_128_CBC_SHA256,TLS_RSA_WITH_AES_256_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA"
After making these changes to the endpoint, it should allow you to download files and perform third-party app patching in Automox where the proxy is not allowing traffic prior to TLS 1.2.