Device Status Shows Disconnected, But I'm Logged In

If your device appears as "Disconnected" in the Automox console while you are logged in, it likely means the Automox agent is turned off. Automox operates as a cloud-based agent and a local service on your machine.

To resolve this issue, follow the troubleshooting steps specific to your operating system.

Troubleshooting Steps

Step 1: Verify the Automox Agent Status

1. Open the Automox console and confirm that the device status is "Disconnected."
2. On the affected device, check whether the Automox agent service is running.

Step 2: Restart the Automox Agent

• Windows:
  1. Open Task Manager (Ctrl + Shift + Esc).
  2. Go to the "Services" tab and look for "Automox Agent."
  3. Right-click and select "Start" if the service is stopped.
  4. Alternatively, use these commands in Command Prompt (run as Administrator):

net stop amagent
net start amagent

• macOS:
  1. Open the Terminal and run the following command:
     

     sudo launchctl kickstart -k system/com.automox.agent

• Linux:
  1. Open a terminal window and use this command to restart the service:

sudo service amagent restart

Step 3: Check Connectivity

Ensure the device has a stable internet connection, as the Automox agent requires connectivity to communicate with the cloud.

Step 4: Reference Documentation

For detailed agent troubleshooting commands and tips, consult the Agent Command Line Guide.

Additional Resources

• How to Tell if a Command is Stuck Using the Amagent Log
• Troubleshooting Device Status Issues