Issue
When attempting to start a Splashtop remote control session from the Automox console, the connection opens but only displays a black screen.
Cause
This issue most commonly occurs when the Splashtop RMM App is not installed on the target device. The RMM app is required for Splashtop remote sessions launched from the Automox console to function correctly.
Resolution
Step 1: Install the Splashtop RMM App
Install the Splashtop RMM App on the affected device using the appropriate installer:
Step 2: Retry the Remote Session
After installation completes, return to the Automox console and start a new Splashtop remote control session.