Agent Tray Notifications not appearing on MacOS

Overview

On MacOS, Tray Notifications are not showing up, though both the Agent and Tray are running.

Symptoms

In the Automox Tray Logs, found in $HOMEDIR/Library/Logs/com.automox.agent-ui will show the following error:

  2025-08-08T10:29:22.930627Z ERROR agent_ui_lib::connection::conn: Failed to connect to agent-ui: tonic::transport::Error(Transport, ConnectError(Permission denied (os error 13)))
    at src/connection/conn.rs:90 on tokio-runtime-worker ThreadId(4)
    in agent_ui_lib::connection::conn::ConnectionManager->connection()
    in agent_ui_lib::connection::agent::keep_grpc_alive

Diagnosis

Check if the user is in the staff group via Terminal:

id -Gn

Expected response:

Action Required

The user must be added to the Staff group. An example command would be:

sudo dseditgroup -o edit -a USERNAME -t user staff