Cylance includes memory protection, which can cause issues with the Automox agent on Windows devices
Information about Cylance's memory protection can be found here: https://www.blackberry.com/content/dam/cylance/documents/pdf/pdf-feature-focus-protect-memory-protection.pdf
Why the exception is needed
Cylance might scan memory currently used by the Automox agent or by .dll files used by the Automox agent. This can cause issues including these:
- High CPU usage from the Automox agent (amagent.exe) process
- The Automox service is unable to be restarted without error
- No entries are written to the amagent.log
Steps to resolution
- Go to the Cylance Console and click Settings.
- Select Device Policy.
- Then select Create a New Policy, or select one from the list.
- In the Device Policy, go to the Memory Actions tab.
- Check the box for Exclude executable file and add in the exclusion(s).
- The path should be \Program Files (x86)\Automox\amagent.exe
- After adding the policy, restart the Automox service.