Objective
To provide a comprehensive overview of how Automox calculates sales tax, how to apply for tax-exempt or reseller status, and answers to common billing questions.
Overview
Automox collects sales tax on customer invoices based on applicable local and state tax laws. Your account's registered billing address determines the assigned tax jurisdiction and applicable rates.
If your billing address falls within a jurisdiction where Automox collects sales tax, a dedicated tax line item will automatically appear on your invoice unless a valid tax exemption or reseller certificate is applied to your account.
Tax-Exempt and Reseller Status Setup
If your organization qualifies for tax relief, send the appropriate documentation to invoices@automox.com for verification:
Tax-Exempt Organizations: Email your 501(c)(3) determination letter or state-issued tax-exempt documentation.
Resellers: Email your active state reseller permit, purchase for resale exemption certificate, or state-equivalent form.
Once our billing team verifies your documentation, your account will be updated to reflect your tax-exempt or reseller status on future invoices.
Frequently Asked Questions (FAQ)
Why am I being charged sales tax?
Automox is legally required to collect sales tax in states where the company maintains a physical presence or meets state economic nexus thresholds for taxable software products. Tax calculation is strictly tied to your account's billing address.
Note: If your billing address is incorrect, please update it in the console or contact
invoices@automox.com.
Where can I see the sales tax charge?
When sales tax applies to your transaction, it appears as an itemized tax line item on your official Automox invoice.
How does Automox calculate sales tax?
Automox integrates with third-party automated tax software that calculates real-time local and state tax rates based on your billing address and current tax regulations.