Login Error When Navigating to a New Page

Problem

You might have encountered an error message when attempting to log in: 'Something went wrong in navigating to a new page. Please reload the current page and try again. If the issue persists, reach out to support.'

Root Cause

This issue can occur due to browser compatibility problems, particularly with Google Chrome. It may also be related to temporary server issues or corrupted browser cache.

Solution

1. Try a Different Browser:
   • If you are experiencing this issue on Google Chrome, try logging in using a different browser such as Firefox or Edge.
2. Clear Browser Cache:
   • In Google Chrome, go to Settings > Privacy and security > Clear browsing data.
   • Select Cached images and files and Cookies and other site data, then click Clear data.
3. Generate a HAR File for Further Analysis:
   • If the issue persists, generate a HAR file to help support diagnose the problem.
   • Follow the instructions here: Generating a HAR log file on Google Chrome.
4. Contact Support:
   • If none of the above steps resolve the issue, contact support and provide the HAR file for further investigation.