Two-Sentence Summary
If you are unable to log in to the console and are not receiving the password reset email, ensure that the email address is correctly registered and added to the safe sender list. If the issue persists, it may be due to the email being blocked by mail protection systems. In such cases, manual verification or assistance from support may be required.
Explanation and Overview
Follow these steps to resolve the issue:
- Have you accepted the initial email invite from Automox? Key words to search in your inbox are "Welcome to Automox."
- Verify Email Address: Double-check that the email address you are using for the password reset is the one registered in the system. An incorrect email can prevent you from receiving the reset link.
- Add to Safe Sender List: Ensure that the email address noreply@automox.com is added to your safe sender list or contacts. This will help prevent the email from being filtered into spam or junk folders.
- Check Mail Protection Systems: Sometimes, emails may be blocked by corporate mail protection systems. Consult with your IT department to verify that emails from noreply@automox.com are not being filtered or blocked. This may include checking spam filters and firewall settings.
- Request Manual Verification: If the above steps do not resolve your issue, please submit a support ticket so our technical team can assist. Provide them with your registered email address and any relevant details about the issue to expedite the process.
By following these steps, you can ensure that you receive the necessary communications to regain access to your account.
Things to Remember:
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Verify Email Address
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Check Mail Protection System
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