Objective
To clarify how a failed device scan affects the status of a device within the Automox console.
Question
Does a "Last Scan Failed" status cause a device to show as "Needs Attention" in the Automox console?
Answer
No. When a device fails to scan successfully, it will not trigger a "Needs Attention" status. Instead, a failed scan causes the device to display as "Not Compatible" until a successful scan is completed.
Status Breakdown
| Status | Cause |
|---|---|
| Needs Attention | Typically triggered by missed patch windows, disconnected agents, or specific policy failures. |
| Not Compatible | Triggered when the last scan attempt fails. This status persists until a successful scan resolves it. |