With the introduction of Custom Roles (May 2025 Release Notes), the global administrator (now Full Administrator) role in the Automox console has changed in a few ways. Full Administrators have full permissions, enabling them to manage all organizations and users. Accounts are managed by the Account Administrator role. See Roles and Permissions Management for more information.
Prerequisites
Before you begin:
- You must already have the required global administrative permissions: You are a Full Administrator or Account Administrator or you are assigned a custom role with permissions (Users: Invite) to assign this role to other users.
- Access to the Automox console.
Step-by-Step Instructions
You can assign a global role to a user in multiple ways from within the Setup & Configuration pages:
- From the Users page
- From the Roles & Permissions page
- You can assign the role at the time you are creating a custom role (we do not describe that scenario here)
Start by accessing the Global Configuration pages
To access the Manage Orgs and Users > Setup & Configuration section:
- Log in to the Automox console.
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Select Manage Orgs and Users under the organization selector.
A: Assign a global role from the Setup & Configuration > Users page
- Select the Users tab to view a list of users in your account.
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To edit user role:
- Locate the user you want to assign the Full Administrator role to.
- Click the user email or select the Actions > Edit button to open the Edit User page.
- Go to the Global Roles section.
- Open the Assign New Role list and select Full Administrator.
- Save Changes:
- Click the Save button to apply the changes.
B. Assign a global role from the Setup & Configuration > Roles & Permissions page
- Go to the Roles & Permissions tab and select the Global (All Organizations) page.
- Select the Default Roles > Roles tab.
- Go to Full Administrator and click Add to Role.
- Select the email address for the user you want to assign this role to.
- Click Add user. An indicator in the task bar will show the action of granting the full administrator role. (Select the bell to show the tasks taken in the console).
Validation
You can confirm the assignment in two ways. From the Roles & Permissions page or from the Settings > User Accounts page.
Verify from the Roles & Permissions page
- From the Roles & Permissions > Global (All Organizations) page, select the Default Roles > Roles tab.
- Click the number in the Users Assigned to Role column for Full Administrator.
- All users assigned to this role are listed.
Verify from the Settings > User Accounts page
Because the Full Administrator role is a global role, you can find the role assignment from any Organization in the Account.
Note: You cannot assign a global role to a user from the Settings page.
- In the console, go to Settings > Users.
- Find the user and verify the role assignment from the RBAC Roles column.
Troubleshooting
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Issue: Unable to Assign Role
- Make sure you have the correct permissions to assign this role.
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Issue: Changes Not Saving
- Check your network connection or retry after clearing your browser cache.