Are there multiple devices with the same Automox UUID?
Are there devices that exist in your organization that share the same UUID?
Perhaps the best-kept secret is how these UUIDs are generated. Please note that the differences between devices must be less than 40% for all variables:
const HARDWARE_ID_UUID = 'uuid'; // windows
const HARDWARE_ID_MACHINE_ID = 'machine-id'; // non-windows
const PROCESSOR_HASH = 'processor-hash';
const MEMORY_HASH = 'memory-hash';
const BIOS_HASH = 'bios-hash';
const SYSTEM_HASH = 'system-hash';
const HOSTNAME_INFO = "hostname-info";
const IP_ADDRESS_ID = 'ipaddress-info';
const MAC_ADDR_INFO = 'macaddr-info';
const DISK_INFO = 'disk-info';
const MINIMUM_MATCH_PERCENT = 40;
Steps to resolution
- There are multiple ways to address this issue. You can perhaps change the hostname
- Change the machine-id of the device
- Change the BIOS UUID by obtaining special software that executes this (on physical devices) or change it yourself if you're using a VM.
- Linux example:
sudo rm /etc/machine-id