GetSoftware command is getting stuck on macOS
If you clear stuck commands from your device using a Support person (they user our main processing console and our queueing center), and the commands on the device are still getting stuck (the GetSoftware one), then you will most likely need to run this command instead:
sudo launchctl kickstart -k system/com.apple.softwareupdated
There's an article that shows the solution here: https://community.jamf.com/t5/jamf-pro/big-sur-11-6-x-software-update-hangs/m-p/257525
Basically, a software update is being "hung up" and cannot process all the way through ("finishing"), and must use this command to force it through.
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