Cannot Uninstall Automox Agent

Cannot Uninstall Automox Agent

Has an Agent file been corrupted, the amagent.exe been deleted, or are you trying to clean up installs of the Agent in general? There's actually a simple solution.

Steps to resolution

• Use the script attached to this article! It's the CleanUp-AxAgent script. If you're having issues downloading the attachment, there is a text-based version below.
• Note: This is a PowerShell script that needs to be run with elevated permissions!

function CleanUp-AxAgent
{
    <#
.SYNOPSIS
Comprehensive removal of any remnants of the Automox Agent left behind from a broken state.
Use this if reinstallation fails.
.DESCRIPTION
.NOTES
This fix only applies to the local device
Released: 2019-08-15
Author: Automox Support
.EXAMPLE
Repair-Axservice
.LINK
http://www.automox.com
#>

    #region uninstall

    # Uninstall with MSI method if found present

    # Define Values
    $OSArch = (Get-WmiObject -Class Win32_OperatingSystem).OSArchitecture

    # Set agent path accordingly to OS Architectire
    if ($OSArch -match "64-bit")
    {
        $installPath = "${env:ProgramFiles(x86)}\Automox"
    }
    else
    {
        $installPath = "${env:ProgramFiles}\Automox"
    }

    $uninstReg = @('HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall', 'HKLM:\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall')
    $appName = 'Automox Agent'
    $logPath = "C:\ProgramData\amagent"

    #Get all entries that match our criteria. DisplayName matches $appname
    $installed = @(Get-ChildItem $uninstReg -ErrorAction SilentlyContinue | Get-ItemProperty | Where-Object { ($_.DisplayName -match $appName) })

    if ($installed)
    {
        Write-Output "Agent still installed`nRemoving...`n"
        $process = Start-Process msiexec.exe -ArgumentList "/x $( $installed.PSChildName ) /qn REBOOT=ReallySuppress" -Wait -PassThru
        Write-Output "Uninstall Completed with Exit Code: $( $process.ExitCode )`n`nProceeding with additional cleanup steps"
    }
    else
    {
        Write-Warning "Automox Agent isn't properly installed.`nProceeding with additional cleanup steps"
    }

    #endregion

    #region cleanup

    # Determine if the Automox Agent process is currently running
    $agentProcess = Get-Process amagent -ErrorAction SilentlyContinue

    # If Agent is running, force it to stop
    if ($null -ne $agentProcess)
    {
        Try
        {
            Write-Output "Stopping amagent.exe process"
            Stop-Process $agentProcess -Force -ErrorAction Stop
        }
        Catch
        {
            Write-Error "Unable to stop Automox Agent process.`nFiles may be left behind in C:\ProgramData\amagent\ folder";
        }
    }
    # Determine 64 vs 32-bit OS Architecture


    if (Test-Path $installPath)
    {
        $installPath | Remove-Item -Recurse -Force
    }

    # Make sure no msiexec processes are lingering from our uninstall attempt
    # then remove C:\ProgramData\amagent\ directory
    Get-Process msiexe[c] | Stop-Process -Force
    if (Test-Path $logPath)
    {
        $logPath | Remove-Item -Recurse -Force
    }

    # CleanUp registry settings that could potentially be left behind.

    New-PSDrive -PSProvider Registry -Name HKCR -Root HKEY_CLASSES_ROOT -ErrorAction SilentlyContinue | Out-Null
    $rootKey = (Get-ChildItem "HKCR:\Installer\Products\" -Recurse -ErrorAction SilentlyContinue) | Get-ItemProperty | Where-Object { $_.ProductName -match "Automox Agent" }
    $hklmKey = (Get-ChildItem "HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\" -Recurse -ErrorAction SilentlyContinue) | Get-ItemProperty | Where-Object { $_.DisplayName -match "Automox Agent" }
    $otherKeys = @("HKLM:\SYSTEM\CurrentControlSet\Services\EventLog\Application\amagent", "SYSTEM\CurrentControlSet\Services\EventLog\Application\amagent_uninstall")

    if ($null -ne $rootKey)
    {
        $rootKey | Remove-Item -Recurse -Force
    }
    if ($null -ne $hklmKey)
    {
        $hklmKey | Remove-Item -Recurse -Force
    }

    foreach ($key in $otherKeys)
    {
        if (Test-Path $key)
        {
            $key | Remove-Item -Recurse -Force
        }
    }

    #endregion
}

CleanUp-AxAgent