Problem: Device Showing "Rebooting" or "Refreshing" Status
Your device appears to be online, but the Automox console still displays it as "Rebooting" or "Refreshing." Follow these steps to resolve the issue.
Rebooting Status
This status indicates a reboot command that the agent hasn't fully processed. Follow these steps to resolve it:
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Restart the Agent Service:
Run the following commands based on your operating system:- Linux:
sudo service amagent restart
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- macOS:
sudo launchctl kickstart -k system/com.automox.agent
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- Windows:
net stop amagent
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- (wait ~10 seconds)
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net start amagent
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Refresh the Console:
Wait a few minutes and check the console. If the status persists, proceed to the next step. -
Contact Support:
If the status doesn't update, provide the following to the Support team:- Device Name and ID
- Agent log file (refer to this article)
Refreshing Status
This status typically means the agent is in the middle of a scan. It should resolve within a few minutes. If it doesn't:
- Verify the Agent Service: Check if the agent service is running. If it isn’t, restart it using the appropriate commands.
- Check Agent Logs: Examine the logs to see if the agent is receiving commands.
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Contact Support:
If the issue persists:- Provide the Device Name and ID.
- Attach the agent log file.
Tips to Ensure Success
- Confirm network connectivity and firewall settings to avoid communication issues.
- Always include the necessary information in support requests for faster resolution.