How to Stop an In-Progress Policy or Reboot

Overview

If a policy has been queued or reboot is currently in progress on a device, the only way to prevent them from executing is by halting the Automox Agent service.

⚠️ Important: If the policy has already started executing updates, it is not recommended to stop the agent service mid-process. However, stopping the agent service after updates complete will safely prevent a reboot from occurring.

Steps by Operating System

Linux

1. To stop the Automox Agent service:

   sudo service amagent stop
   

2. To restart the service:

   sudo service amagent start
   

macOS

1. To stop the Automox Agent service:

   sudo launchctl bootout system/com.automox.agent
   

2. To restart the service:

   sudo launchctl bootstrap system /Library/LaunchDaemons/com.automox.agent.plist
   

Windows

1. To stop the Automox Agent service:

   net stop amagent
   

2. To restart the service:

   net start amagent
   

The service can also be stopped/started from the GUI using Computer Management > Services or the Services MMC snap in.

Additional Information

• Stopping the agent service will immediately halt any pending or scheduled Automox policy actions, including reboots.

• Always restart the service after maintenance to ensure the device can continue checking in and applying new policies.