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How Do I Create a Servicing Stack Update Policy?

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Amelia
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How Do I Create a Servicing Stack Update Policy?

This guide provides step-by-step instructions to create a Servicing Stack Update policy in the Automox console, ensuring that Windows devices are ready for scheduled patching.

Purpose

Creating a Servicing Stack Update policy helps keep your devices up-to-date and prepared for patching cycles. This ensures smoother and more reliable updates across your organization.

Prerequisites

Before creating the policy, ensure that you have the needed access and permissions to create policies in the Automox Console.

Step-by-Step Instructions

1. Access the Automox Console

  • Log in to your Automox console.
  • Navigate to Manage > Policies.

2. Create a New Policy

  • Click Create Policy and select Patch Only Policy.

patch-only.png

3. Define Deployment Environments

  • Provide a unique name for the policy, such as "Servicing Stack - PROD."
  • Recommendation: Create separate policies for testing (Dev) and production (Prod) environments:
    • Dev Policy: Deploy after Patch Tuesday (second Tuesday of the month).
    • Prod Policy: Schedule deployment in subsequent weeks for broader rollout.

create-patch-only.png

4. Configure Target Devices (Optional)

  • Use Device Targeting if you want to limit the policy to specific devices, if desired.device-targeting.png

5. Set Package Targeting

  • Enter "Servicing" in the Package Targeting field.
  • Select:
    • Automox Supported checkbox.
    • Everything Servicing checkbox.

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6. Schedule the Policy

  • Define the frequency and timing of the update.
  • Configure notifications if needed.

schedule.png

7. Create and Save

  • Review your settings and click Create Policy.

Verification

Once implemented, devices assigned to the policy should automatically receive Servicing Stack Updates as per the schedule.

After the policy has run:

  • Check device logs to confirm updates were applied.
  • Verify the Policy Status in the Automox console.

Troubleshooting

Issue: Devices are not receiving updates.

  • Confirm the device is online and targeted by the policy.
  • Check the Automox agent status on the device.

Solution: Restart the agent service using the following commands:

  • Windows: net stop amagent → Wait 10 seconds → net start amagent
  • Linux: sudo service amagent restart
  • macOS: sudo launchctl kickstart -k system/com.automox.agent

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