Troubleshooting error when importing CSV
If an error is received when importing CSV files into Remediations (Using Automox Vulnerability Sync), it is possible that the CSV file is too large and the processing may be timing out.
While we do support up to 20,000 lines in a CSV upload, we also only allow up to 5 minutes of parsing time. If it takes longer than 5 minutes, the task will fail and cause an error.
The parsing time is reflective of these three factors:
- The number of lines in the CSV file.
- The number of vulnerabilities/CVEs being checked for.
- The number of devices being checked for vulnerabilities.
In the event that the task processing is taking longer than 5 minutes, breaking up the CSV file into multiple, smaller files with fewer lines may correct the issue.
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