How to fix devices that are missing from the Dashboard

Issue Summary

Devices may appear missing or disconnected in the Automox console if the --deregister command has been executed. This action removes the local access key, preventing the agent from authenticating with the platform.

Diagnosis

To confirm if a missing access key is the root cause, check the local agent logs:

1. Navigate to: C:\ProgramData\amagent\amagent.log

2. Search the log file for the following strings:

   • access key is missing or invalid

This can also be easily done with the following Powershell command (running as Administrator):

(Select-String -Path "C:\ProgramData\amagent\amagent.log" -Pattern "access key is missing or invalid" -CaseSensitive:$false | Select-Object -Last 1).Line

If these entries are present and recent, proceed to the resolution steps below.

Resolution

You can restore connectivity by manually resetting the access key via PowerShell.

[!IMPORTANT] You will need your organization's unique Access Key found in the Automox Console under Settings > Keys. Note that Access Keys are Organization Specific.

Step-by-Step Instructions

1. Open PowerShell:

   • Launch an Administrative PowerShell prompt.
      

2. Stop the amagent Service in services.msc or with the following command:

   net stop amagent

    

3. Set the New Access Key:

   Replace YOURACCESSKEYHERE with your Automox Access Key and run the following command:

   & "C:\Program Files (x86)\Automox\amagent.exe" --setkey YOURACCESSKEYHERE

    

4. Start the amagent Service in services.msc or with the following command:

   net start amagent

This can be executed in a single script:

net stop amagent
& "C:\Program Files (x86)\Automox\amagent.exe" --setkey YOURACCESSKEYHERE
net start amagent

Related Articles

• Managing Keys

• Command Line Guide