Objective
To explain the retry logic and attempt limits for patch installations executed by Automox policies.
Overview
When Automox issues an InstallUpdate command during a policy run, the agent includes built-in retry mechanisms to handle temporary installation failures (such as locked files or transient system errors) before marking a patch as failed for that cycle.
Patch Installation Retry Logic
Per-Policy Run Retries: During a single patch policy execution, the Automox Agent attempts to install each individual patch up to three (3) times.
Subsequent Re-attempts: If a patch fails all three attempts during a single policy run, installation stops for that patch. The patch will be re-attempted on the next scheduled execution of the patch policy (or when a manual policy run is triggered).