Policy for Third-Party Apps with a Shutdown Requirement

Create a policy to handle third-party applications that require shutting down to patch

While Automox can patch a lot of third-party applications, some require that they be shut down before they can be patched. More information can be found here: Third-Party Patching Best Practices

One way to work around this is to create a Patch Only policy for the specific application. We use Teamviewer as an example.

Create a Patch Only policy

Refer to Creating a Patch Policy.

• On the Create Patch Only Policy page, select just TeamViewer in the Package Targeting list
• Enable the Install notifications
• Craft a custom message such as “TeamViewer needs to update, please close the application and click OK when ready”

This allows the end-user to close the app when convenient for them, but if they comply it will patch and restart the application.