Ignoring Software Did Not Prevent from Patching

Preventing Ignored Software from Being Patched

If you configure a software package to be ignored on the Device Details page, it may still be patched if the device is not scanned before the next policy execution. To ensure the ignored software is not patched, follow these steps:

Steps to Prevent Patching

  1. Configure Software to Be Ignored:
  2. Perform a Device Scan:
    • After setting the software to "Ignore," run a scan to refresh the device's policy statuses.
    • This step ensures that the ignored software is excluded from the next policy execution.

Additional Notes

Regular scans are critical after making changes to software statuses to ensure accurate policy application. For more recommendations, see the Scan Interval Best Practices article.

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