You can use the Automox Remote Control Module (RCM) to remotely connect to and take control of devices in your Automox console.
You have zone administrator or zone operator permissions for the zone where the device is located.
Your zone is under a “Complete” plan that includes RCM. Currently this feature is only available on a limited basis. Contact your customer support representative for more information.
The following topics are described here:
Starting a Remote Session
Follow these steps to create a remote connection to a device in your zone.
From the Automox console, login to the zone where the device that you want to create a remote connection to is located.
There are two ways to start a remote control session:
On the Devices page, find the device that you want to connect to. Click the Actions menu.
You can also open the Device Details page to start a session.
If your zone is under a Complete plan with RCM, the Remote Control button is available at the top of the device details page. When the button is greyed out, you either do not have the required plan or the permissions to use this feature.
Click Remote Control.
A separate browser window opens. The remote control module is automatically installed as part of the connection process.
Now you can access the remote device.
To disconnect from the remote session, click Disconnect or close the browser window.
Details of the Remote Control Session
The following features are available within a remote session.
Control the keyboard and mouse as if you were in front of the device
Copy and paste text between the remote device and your local device. (See Using the Shared Clipboard.)
Enter and exit full screen mode
Using the Shared Clipboard
The shared clipboard is used to copy and paste text to and from the remote device.
Copying from the administrator device to the remote device:
On your Administrator (local) device highlight and copy the text that you want to send to the remote device.
Click the clipboard icon.
Paste text in the Shared Clipboard field.
When you perform a paste operation on the remote device desktop, you will paste the copied text.
Copying from the remote device to the administrator device:
On the remote device, highlight and copy the text that you want to send to the administrator device.
Click the clipboard icon.
The text appears in the Shared Clipboard field. When you perform a paste operation on the administrator device, you will paste the copied text.
Example of a Remote Control Session: Automox Remote Control
The following is a list of Remote Control connection status messages and meanings.
Automox is authenticating with the Remote Control API. (Minting JWT and then sending it to API via web socket.)
Waiting for a VNC server to become available using web socket tunnel.
During this time, dependencies and session packages are installed on the remote device.
The VNC connection is being established.
The VNC connection is active
Either the VNC or Remote Control API web socket connections are closed
The RCM signals that it is closing the tunnel. (In this case, the administrative user did not click Disconnect.)
Error Notification Message
“Error - Remote Control setup failed, try again later.”
The CloudFlare tunnel failed to open
“Error - Unable to connect to a Remote Control session, try again later.”
The VCN server connection failed
“Error - Unauthorized to start a Remote Control session.”