No One in the Company has Access to the Automox Login
Has there been an incident or a case of improper hand-offs, or has someone created an extra Organization, or were your credentials for the Automox login lost?
How Automox Deals with this Situation
- Unfortunately, Support cannot grant access to the Automox console, nor can we reset passwords or change permissions on User Accounts.
- What you can do is reset the password of the old employee's account, where the email would be sent to the User Account's Email address.
- If there is no access to this user's Automox account, then the password of the email account itself could be reset in order to retrieve the credentials of the Automox account.
- If none of these will work, or there is no access to the email account, you can create a new Organization in the Automox console. Please be aware that we cannot merge any data from the old Organization with the new Organization.