Devices in Automox with the same UUID

Devices in Automox with the same UUID

Sometimes you might see some of your devices are sharing the same UUID within Automox and are behaving unexpectedly as a result.

Steps to Resolution

This usually occurs when a device that is currently running the amagent service is used to clone a new image.

The recommended steps to resolve this are as follows:

1. Shut down the amagent service on the devices sharing a UUID
2. Deregister the agent on the devices
3. Remove/Uninstall the agent on the devices
4. Reinstall the agent

The command lines for the above can be found here for your specific OS: Agent Command Line Guide

When the newly installed agent starts on these devices, they should now have unique Automox UUID's.