Throughout the Automox console, status messages are heavily relied on to indicate the current operating state of devices, policies, and agents. While these status messages are intended to be simple indicators of state, the underlying meaning of each one is not always clear. To provide more details, the definition of each status message is outlined here.
Device Status
You will see a number of different states for your devices in the Automox platform. To convey this information, every device is assigned a status that indicates exactly how Automox is interacting with the device at any given time.
Device Status |
Icon |
Description |
|---|---|---|
Initializing |
|
This indicates that the device has successfully connected to Automox, but has not yet completed the first system scan. |
Installing |
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This indicates that a patch is being installed. |
Uninstalling |
|
The device is currently uninstalling software, per a policy. |
Needs Reboot |
|
The device has installed patches or software that require a restart before installation can be fully completed. |
Rebooting |
|
The device is in the process of rebooting. |
Refreshing |
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The device is updating previously scanned software and hardware configurations or a worklet is being tested. |
Ready |
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There is no command impacting the device. |
Not Ready |
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This status is shown when the device is disconnected. |
Pending |
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This status can indicate that a command is being run on a device or that a worklet is in the process of executing on the device. |
Excluded From Reports |
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This status indicates that the device is excluded from reports. |
Available Patches |
This status indicates that applicable patches have been detected, which are not necessarily associated with a scheduled policy. You can view these on the Device Details page under Software > Status. Search for Update Available. |
Note: The Last System Scan can periodically be out of sync until the scanning process completes. The timestamp is updated when a scan is initiated and when it ends.
Policy Status
In addition to the Device Status, policies assigned to the device will also have their own assigned statuses as well. These policy statuses indicate the current state of a given policy's evaluation and remediation steps.
Policy Status |
Icon |
Description |
|---|---|---|
Unmanaged |
|
No policy is associated with the device. |
Compliant |
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Policies with a status of Compliant have no scheduled updates or failed remediations. |
Non-Compliant |
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Policies with a status of Non-Compliant are either scheduled or have failed remediation. While the definition of "remediation" can differ depending on the policy type, this generally means that the policy has failed to successfully install new patches and manual intervention may be required. |
Scheduled |
|
A schedule is set for the policy. |
Connection Status
A device's connection status is used to indicate whether or not the Automox agent installed on the device is communicating with the Automox API. While this status isn't a firm indication that something is wrong with the device, it can be used to determine how up-to-date the device's information is.
Connection Status |
Icon |
Description |
|---|---|---|
Connected |
|
A status of Connected indicates that the agent has checked in with the Automox API within the last two minutes. |
Disconnected |
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A status of Disconnected indicates that the agent installed on a device hasn't checked in to the Automox API within the last two minutes. |
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