Automox Service Account Not Picking Up Secure Token After Upgrade to Agent 39

Automox service account not picking up secure token after upgrading to Agent 39

After upgrading to Agent 39, the Automox service account (_automoxserviceaccount) is unable to gain or maintain secure token access.

Symptoms

Apple M1 devices showing not compatible due to Secure Token.

Steps to resolution

• To verify that the service account does not have the needed secure token access, run the following command: sudo sysadminctl -secureTokenStatus _automoxserviceaccount
• If the secure token comes back as DISABLED, try to enable secure token via procedures outlined here: Install and Configure Automox Agent for Apple Silicon Devices
• If secure token still shows DISABLED afterword:
  • Delete the Automox service account with the following command: sudo /usr/bin/dscl . -delete /Users/_automoxserviceaccount
  • Remove the current agent install: Removing the Automox Agent
  • Re-install the agent: Automox Agent Installation Overview
    
  • Enable secure token once again.