Remote Control Module FAQs

Does the remote access feature require the agent to be connected? Or can it be used to troubleshoot agent connectivity problems?

Yes, it needs to be connected with the Automox agent.

How secure is the connection?

We use Cloudflare to create a tunnel. After we establish the tunnel (between the local admin and remote device), we use encrypted WebSocket to encompass the TightVNC component into the remote device. There we use a proxy to decrypt WebSocket and transmit the VNC as part of regular TCP into the remote device.

Cloudflare Tunnel is tunneling software that lets us quickly secure and encrypt application traffic within our infrastructure. We will be able to hide our web server IP addresses, block direct attacks, and get back to delivering great applications. The Tunnel daemon creates an encrypted tunnel between your origin, Automox, web server and Cloudflare’s nearest data center, all without opening any public inbound ports. After locking down all origin server ports and protocols, any requests on HTTP/S ports are dropped, including volumetric DDoS attacks. Data breach attempts—such as snooping of data in transit or brute force—are blocked entirely.

Who can access devices with Remote Control?

1. The device must be part of the zone that has the Pro package

2. Global Admin, Zone Admin, Zone operator, and Helpdesk operator

   • The Automox agent must be installed on the device

Can I use Remote Control to access servers?

Automox Remote Control is currently not supported on servers.

What binaries are installed?

In order for Automox Remote Control to function properly, TightVNC must not be installed on the target devices.

Windows:

x64

• tightvnc-2.8.84-gpl-setup-64bit.msi

• cloudflared-windows-amd64.exe

• remotecontrold.exe

x86

• tightvnc-2.8.84-gpl-setup-32bit.msi

• cloudflared-windows-386.exe

• remotecontrold-386.exe

macOS:

• cloudflared

• dialog

• osxvnc

• RemoteControl

What browsers are required to use Remote Control?

• Chrome 64

• Firefox 79

• Edge 79

Can we shut off the remote controller feature?

It's part of the Pro package and cannot be shut off individually.

What permissions are required to change settings for consent notifications?

Only Global and Zone Administrators can decide which devices need consent from the remote user before establishing the remote session.

Where is the remote control log located?

The Remote Control log named rc-module.log can be found at the following path:

Windows:

C:\Program Files (x86)\Automox\modules\rc\

macOS:

/usr/local/var/log/remotecontrold.log

macOS Install Logs:

• /Library/Application\ Support/Automox/modules/remotecontrol/install.log

• alias rcdlog="sudo tail -f -n 100 /Library/Application\ Support/Automox/modules/remotecontrol/install.log /usr/local/var/log/remotecontrold.log"