The following are common questions and answers about the Automox Remote Control Module.
See also Remote Control Known Issues or Caveats.
Does the remote access feature require the agent to be connected? Or can it be used to troubleshoot agent connectivity problems?
Yes, it needs to be connected with the Automox agent.
How secure is the connection?
We use Cloudflare to create a tunnel. After we establish the tunnel (between the local admin and remote device), we use encrypted WebSocket to encompass the TightVNC component into the remote device. There we use a proxy to decrypt WebSocket and transmit the VNC as part of regular TCP into the remote device.
Cloudflare Tunnel is tunneling software that lets us quickly secure and encrypt application traffic within our infrastructure. We will be able to hide our web server IP addresses, block direct attacks, and get back to delivering great applications. The Tunnel daemon creates an encrypted tunnel between your origin, Automox, web server and Cloudflare’s nearest data center, all without opening any public inbound ports. After locking down all origin server ports and protocols, any requests on HTTP/S ports are dropped, including volumetric DDoS attacks. Data breach attempts—such as snooping of data in transit or brute force—are blocked entirely.
Who can access devices with Remote Control?
Can I use Remote Control to access servers?
Automox Remote Control is currently not supported on servers.
What binaries are installed?
In order for Automox Remote Control to function properly, TightVNC must not be installed on the target devices.
What browsers are required to use Remote Control?
Can we shut off the remote controller feature?
It's part of the Pro package and cannot be shut off individually.
What permissions are required to change settings for consent notifications?
Only Global Administrators can decide which devices need consent from the remote user before establishing the remote session.
Where is the remote control log located?
The Remote Control log named rc-module.log can be found at the following path:
C:\Program Files (x86)\Automox\modules\rc\
macOS Install Logs: